When choosing an in-home provider, these are the most important considerations:
| Considerations | HealthCall |
|---|---|
| Provider’s Professional Credentials | |
| CHAP or CARF accreditation | Attained both |
| Are they insured and bonded? | Yes |
| Employees covered by workers’ compensation insurance | Yes |
| Partners with community, government and local providers | Yes |
| Are references available? | Yes |
| Provider’s Experience and Quality Standards | |
| How long have they provided care? | 37 years |
| Offer continuing education and training for staff | Yes |
| Conduct annual background checks and skill testing | Yes |
| Provider’s Availability of Care | |
| Provides secure client portal access | Yes |
| Can services begin right away? | Yes |
| Is staff available 24x7x365? | Yes |
| Backup plans in place for scheduling issues | Yes |
| Registered nurses on call 24x7x365 | Yes |
| Initial assessment with registered nurse, free of charge | Yes |
| Open 12-hours per day, 6-days per week | Yes |
| Provides individualized parent training | Yes |
| Pediatrician on staff and available to families | Yes |
| Psychologist on staff and available to families | Yes |
| Speech Therapist on staff and available to families | Yes |
| Social worker on staff and available to families | Yes |
Insurance Plans Accepted At HealthCall
- Aetna
- Blue Cross Blue Shield
- Blue Care Network
- Blue Cross Complete
- Children’s Special Health Care Services
- Evernorth Behavioral Health (formerly Cigna Behavioral Health)
- Habilitation Supports Waiver (HAB Waiver)
- HAP
- Meridian
- Molina
- Mi Choice Waiver
- Priority
- United
HealthCall partners with area Medicaid authorities including, but not limited to: AgeWays, Children’s Special Health Care Services, Community Living Services (Oakland and Wayne Counties), D-AAA, Easter Seals, The Guidance Center, Lenawee Community Mental Health, Livingston Community Mental Health, Macomb Community Mental Health, MORC, Oakland Community Health Network, Oakland Family Services, and Washtenaw Community Mental Health.